Effective: 2nd January 2019
Any references to "The LivingOS," “LivingOS,” "we," "our" or "us" refer to The LivingOS Co., Ltd.
The LivingOS collects information from our users. Users are defined as representatives of a Property (building staff, maintenance personnel, managers, juristic representatives, etc.) and generally anyone who has a LivingOS username and password) is considered a "Registered User".
For you to use the LivingOS platform, we need to collect and process certain information. Most of this information is provided by you – a representative of the Property.
Some information is entered by the resident and will also be considered as data of our Platform.
The data provided by the user are considered User Data of the Platform and The LivingOS will be commissioned to use this data to carry out the various functionalities of the LivingOS Platform.
The types of information we collect depend on your level of access, the type of user you are and your engagement with The LivingOS, as well as what LivingOS products and services you are using, and can include:
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
Third party tracking technology companies employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.
In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
For users of our Platform, we use the information we receive to:
If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
Only after the express permission is gained from the resident will the LivingOS be able to utilize the residents’ data as well as non-specific aggregated data in order to analyze the data for the purpose of generating offers and insights in the advertising or sponsorships of functions, events, offers, competitions or other activities, which may be conducted online or offline and may be conducted by third parties for the residents of the property and displayed or delivered in the Resident’s Mobile Application.
The personal information of the resident is neither sold nor rented to third parties without the resident’s express permission. We do retain the right to share non-identifying aggregated demographic and/or statistical information with partners, advertisers and sponsors.
We may use non-identifying and aggregate information to improve your experience on the website and to share with partners, advertisers and sponsors. For example, any personal information will remain with us, however, your visit may be counted to demonstrate the number of visitors to a particular page or area of the site.
We may disclose your personal information:
Users residing in certain countries are afforded certain rights regarding their personal information. These rights include the right to access, correct and request deletion of your personal information. While these rights are not applicable worldwide, all LivingOS users can manage their personal information as described below.
You may access, correct, update, amend or remove certain personal information by making the change on your user account settings page or by requesting that your property manager (or other program administrator) make such change on your behalf.
Your account is protected by a password. We encourage you to choose your password carefully and keep it secure. If you have trouble accessing your account or your information, you can contact LivingOS by emailing our customer support team at email@example.com.
If you wish to request your personal information be deleted/removed, please contact the LivingOS Customer with whom you are affiliated (your building), if you are a representative of a LivingOS Customer, please contact us at firstname.lastname@example.org.
If you are a LivingOS Customer and no longer require our service, please contact email@example.com.
Termination of service proceedings are conducted offline and are subject to approval by our customer, if you are a resident or staff user. We will respond to your request within thirty (30) days.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
If you have any questions regarding these Terms and Conditions or the Program, you may reach LivingOS at 6 Ramintra 74/3 Alley, Ramintra Rd. Kannayao, Bangkok 10230 (or by calling (+66) 02-9179981-2 and asking for Customer Support) or email us through firstname.lastname@example.org.
For more information or emergencies about Data Protection or Personal Data Compliance, please contact DPO@thelivingos.com