Billing FAQ

Frequently asked questions

• The new billing run has wrong amounts — check the fee schedule and recorded meter readings before running the next cycle.
• A resident overpaid — record it as an advance and offset it against the next invoice.
• Reconciliation does not match the bank statement — use the reconciliation screen to pair the unmatched entries.
• Can an invoice be resent — yes, from the invoice screen. Each send is recorded in its history.

Never edit the amount on an issued invoice. Raise a credit note or reissue, so billing and accounting stay in step.