GuardOS FAQ
The questions security teams ask most
Urbanice Admin1 min read
- Security
- FAQ
Frequently asked questions
- The barrier will not open for a registered vehicle — check the vehicle is approved in the vehicle directory and the plate matches the record.
- A guard cannot clock in — clocking requires being inside the property, so check location services are on for the device.
- A checkpoint scan did not save — check connectivity. Scans are stored on the device and sync once it is back online.
- Who does an SOS alert reach — the property's on-duty staff. It does not contact the emergency services automatically.
If your question is not here, contact your property administrator or LivingOS support.